"The comment I wanted to make is that for several years now I have found insurance for
various things (home, pet, car) and every year, as soon as the renewal comes there is a huge
hike in premiums. Then I have to start looking around again, ring up to negotiate or find
another deal with another company, and start all over again. There is no consistency or
loyalty.
All I ever want to do is just renew my policy year after year without having to keep looking
around all of the time.
Your home insurance renewal came through and I was so pleased to see a consistent
premium, which I had no hesitation to renew - it was so nice!
Therefore, you seem to operate a different model to other insurance companies and I think
it's fantastic. I think trying to seek customer loyalty is much more important than trying to
get away with inflated premiums every year, which I presume companies hope the
customer won't notice, or be bothered to challenge.
Therefore, please keep it up!! I hope to just be able to renew my policy year on year
without having to think about it too much. Well done!"
–Mike B, 20th January 2021
various things (home, pet, car) and every year, as soon as the renewal comes there is a huge
hike in premiums. Then I have to start looking around again, ring up to negotiate or find
another deal with another company, and start all over again. There is no consistency or
loyalty.
All I ever want to do is just renew my policy year after year without having to keep looking
around all of the time.
Your home insurance renewal came through and I was so pleased to see a consistent
premium, which I had no hesitation to renew - it was so nice!
Therefore, you seem to operate a different model to other insurance companies and I think
it's fantastic. I think trying to seek customer loyalty is much more important than trying to
get away with inflated premiums every year, which I presume companies hope the
customer won't notice, or be bothered to challenge.
Therefore, please keep it up!! I hope to just be able to renew my policy year on year
without having to think about it too much. Well done!"
–Mike B, 20th January 2021
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